1. Question ID #1
You are installing a SCSI CD-ROM drive. You must set the CD-ROM SCSI adapter to:
A . SCSI ID=1
B . SCSI ID=0
C . The same address as the SCSI device before the CD-ROM
D*. An unused SCSI address
E . SCSI ID=7
Explanation:
When you install a SCSI Device, you should always opt for an unused address.
2. Question ID #2
Which of the following would you have to upgrade to install an EIDE drive if you are still running an old 286 computer?
A . Serial board
B*. Controller board
C . RAM BIOS
D . A 286 CPU
E . ISA motherboard
Explanation:
In this case you will need an EIDE controller that supports EIDE drive.
3. Question ID #3
You have a system with one EIDE hard drive. To install a second IDE drive into a computer, you must:
A*. Set the master-slave jumper to slave on the second drive
B . Use the IDE configuration software
C . Set the master-slave jumper to slave on the first drive
D . High-Level Format the First Hard Drive.
E . Use the BIOS drive verification utility
Explanation:
The first EIDE drive should have the jumper in the master position. The second drive should act as the slave.
4. Question ID #4
Which interrupt is cascaded to provide interrupts 9 through 15?
A*. interrupt 2
B . interrupt 5
C . interrupt 16
D . interrupt 7
E . interrupt 0
Explanation:
Interrupt 2 will link the two banks together. It is cascaded though interrupt 9 to run interrupts in the 2nd bank (8-15)
5. Question ID #5
You are building a PC with one internal SCSI hard drive and one external SCSI CD-ROM drive. How should you terminate this SCSI bus?
A . Terminate the hard drive only.
B . Terminate the SCSI card, hard drive and CD-ROM drive.
C*. Terminate the hard drive and the CD-ROM drive.
D . Terminate the SCSI interface card and CD-ROM drive.
E . All termination is done on the SCSI card.
Explanation:
You have to terminate both ends of the SCSI chain in order for it to work properly.
6. Question ID #6
You want to add three new USB devices to your laptop. You are concerned that you do not have enough IRQ available. How many IRQs will your new USB modem, mouse and keyboard require?
A . 4 IRQs
B*. 1 IRQ
C . 2 IRQs
D . 3 IRQs
E . 6 IRQs
Explanation:
The USB bus is capable of handling 127 devices per USB port, while only taking up 1 IRQ total, allowing for up to 254 devices sharing 1 IRQ.
7. Question ID #7
What must you do after replacing the CMOS battery.
A . Recycle the CMOS
B . Execute CMOS Formatting.
C*. Set the date and time.
D . Format the hard drive.
E . Flash the BIOS.
Explanation:
The CMOS will keep the computer's date and time even while the machine is off and unplugged by using a small batter pack. When this is replaced, the computer loses its date and time settings.
8. Question ID #8
Where can you find the BIOS version ID?
A . Diagnostics.
B . Motherboard manual.
C . System Properties.
D*. BIOS setup screens.
E . On the computer case.
Explanation:
This ID can be found in the BIOS setup on most computers. It can also be found at the bottom or top of the screen during the POST on most motherboards.
9. Question ID #9
What must you do to attach a new IDE hard drive?
A*. Ensure proper cable orientation.
B*. Configure master/slave jumper.
C . Select a unique ID.
D . Configure the termination jumpers.
E*. Install drive hardware properly.
Explanation:
When installing a new IDE hard driver, configure master/slave jumper, then install drive hardware properly. Finally, ensure proper cable orientation.
See the second web link for more in depth instructions.
10. Question ID #10
You are an A+ technician. You are performing Diagnostics and Troubleshooting tasks. Which of the following is true regarding the Binary numbering system (Choose all that apply)?
A*. A (1) represents a jumper being shorted
B . A (1) represents a jumper being opened
C . A (0) represents a jumper being shorted
D . A (-1) represents the device not functioning
E*. A (0) represents a jumper being opened
Explanation:
Make use you do not get confused with the 1 and 0.
11. Question ID #11
You are an A+ technician. You are performing Diagnosing and Troubleshooting tasks. A PC with a 486DX4 processor runs internally at 25Mhz. At what speed would its external logic be running?
A . 250 Mhz
B*. 100 Mhz
C . 15Mhz
D . 50Mhz
E . 25Mhz
Explanation:
4 is the multiplier. 25 x 4 = 100. Even in nowadays, the processors still have to rely on the multiplier to achieve high clock speed.
12. Question ID #12
Your hard drive suffers from degrading performance. Which of the following will you consider as the primary performance restraints for your hard drive (Choose all that apply)?
A*. Transfer rate
B . Driver
C*. Access Time
D . Reliability
E . Storage size
Explanation:
The access time and the transfer rate are the keys to the drive performance. In general, the more cache the drive has / the higher the RPM the drive has, the faster the drive will be.
13. Question ID #13
As the companies Administrator you are required to purchase 19" monitors at a cost of no more than $300 each. You want to make sure that you are receiving the best monitor for the money. What statistic will you use to measures the time it takes a CRT's electron beam to paint the screen from top to bottom?
A . Interlacing
B . Dot pitch
C . Resolution
D*. Refresh rate
E . Video RAM
Explanation:
The refresh rate of a monitor is the rate at which the CRT's electron beam to paint the screen from top to bottom.
14. Question ID #14
You are moving systems around. After the move one of your systems has a problem. You find a bent pin on a 3-door db-15 male connector plug. Which device are you having a problem with?
A . External CD-Rom
B*. Monitor
C . Mouse
D . Printer
E . Hard Drive
Explanation:
The 3-door db-15 male connector plug is a plug used on computer monitors.
15. Question ID #15
You are moving systems around. After the move one of your systems has a problem. What is the first step in diagnosing a completely dead computer that was working properly before the move?
A . Replace the CMOS battery.
B . Reseat the hard drive cable controller.
C . Test the power supply.
D*. Check the AC outlet for voltage.
E . Check the device cables for bent pins.
Explanation:
You should check the AC outlet first instead of tearing into a system. Since it worked beforehand, the odds of it being an external factor is greater than an internal.
16. Question ID #16
The new modem you have just installed will not detect a dial tone. Select the two most likely causes?
A . The Internet service provider is down.
B*. The phone line is defective.
C . The modem is set for tone dial only.
D*. The cable is not plugged in.
E . The modem is set to disable call waiting.
Explanation:
It is always best to look at external causes before internal causes.
17. Question ID #17
The processor fan in your system locked up last night causing a problem. Which two options would a failed processor fan probably cause?
A*. CPU damage.
B*. System lockups.
C . CD-ROM drive failure.
D . Floppy drive failure.
E . Hard drive failure.
Explanation:
The processor fan is VERY important for the cooling of a CPU. Without the fan, the CPU will overheat and possibly melt -- causing CPU damage and system damage.
18. Question ID #18
An employee calls the help desk to report their computer will not boot. They tell you that the problem occurred after downloading a program from the Internet.
What are the first two questions should you ask the employee?
A . Were any modem errors reported?
B*. Was the file scanned for viruses?
C . Is she on a local area network (LAN)?
D . During the software install did the software request a reboot.
E*. Was the downloaded software compatible with your system?
Explanation:
In this case, the employee disrupted the normal operation of the computer by installing a program that may contain viruses or may just be incompatible with the current system.
19. Question ID #19
You need to avoid ESD when working on a PC. Which of the following are valid measures (Choose all that apply)?
A . Connect your grounding wrist strap to the PC board
B*. Make sure you and the PC are of the same electrical charge level
C . Connect your seat to seat and back to back between you and your chair. This will ground you perfectly.
D . Connect a grounding wire to a non-conductor
E*. Use anti-static spray liberally
Explanation:
Read the ESD precautions before working on the PC.
ESD will be tested heavily, as this is a very important issue in the PC installation and preventative maintenance process. At the same time, do not take ESD precautions with high voltage equipment - service personnel should be fully insulated.
20. Question ID #20
How do you reduce the ESD potential?
A . Use rubber gloves
B . Use rubber made tools
C . Use magnetic tools
D . Use ESD static meter
E*. Use wrist strap
Explanation:
Read the ESD precautions before working on the PC.
ESD will be tested heavily, as this is a very important issue in the PC installation and preventative maintenance process. At the same time, do not take ESD precautions with high voltage equipment - service personnel should be fully insulated.
21. Question ID #21
Why would the use of wrist strap be helpful in reducing the chance of ESD?
A . A wrist grounding strap contains silicon.
B . A wrist grounding strap contains surge protector
C*. A wrist grounding strap contains rubber
D . A wrist grounding strap contains static voltmeter
E . A wrist grounding strap contains a resistor
Explanation:
Read the ESD precautions before working on the PC.
ESD will be tested heavily, as this is a very important issue in the PC installation and preventative maintenance process. At the same time, do not take ESD precautions with high voltage equipment - service personnel should be fully insulated.
22. Question ID #22
Which of the following items would require you to comply with the EPA disposal guidelines?
A . RAM
B . CPU
C . System board
D . Chassis
E*. Battery
Explanation:
Improper disposal of Battery can be environmentally damaging. If battery is exposed to fire, explosion may occur. Hazardous materials inside your PC include Batteries, toner kits, and cartridges.
23. Question ID #23
You have installing a new floppy drive. You power up the system to test the new drive by inserting a 1.44 floppy disk and accessing drive A:\. You get an error message "Drive A not ready, Abort, Retry, Fail."
During power up you did noticed that the floppy drive light functioned properly.
What two problems should you suspect?
A . The drive cable is bad.
B*. The floppy disk is bad.
C . The power connector is loose.
D . The drive is bad.
E*. The drive is dirty and needs to be cleaned.
Explanation:
Since the floppy light functioned normally, the drive's hardware itself should be ok. the drive may just be dirty or it may be a bad floppy disk.
24. Question ID #24
Which two of the following will expose your PC's to a virus?
A . .CAB file that was loaded with the new machine.
B*. A floppy disk received from a friend.
C . .DDL file that was loaded with a new machine.
D*. A downloaded file from the Internet.
E . FDISK/MBR file on the hard drive.
Explanation:
Viruses can be obtained from almost any location, the most common being from another computer via floppy, or over a infected file on the internet.
25. Question ID #25
In a system with multiple hard drives, what are the benefits of using multiple fans? (CHOOSE THREE)
A . Increased memory bandwidth.
B*. Pulls in cool air from outside the computer.
C . Increased speed of data transfers.
D*. Redistributed airflow through the system.
E*. Reduced internal component temperature.
Explanation:
We hope that this question has obvious answers. The fans will act as any other fan would involving air.
26. Question ID #26
What is the proper storage environment for OPC (Organic Photoconductive Drums)?
A . Warm and bright
B . Warm and dark
C . Humidity free
D . Cool and bright
E*. Cool and dark
Explanation:
An OPC needs to be stored in a place that is cool and dark.
27. Question ID #27
Which two of the following will allow computer equipment to function uninterrupted when the possibility of brown outs is present?
A*. Line conditioners
B . Strips
C*. Battery backup devices
D . Extension cords
E . RAID systems
Explanation:
In the event of a brown out, you can only be offered protection while using special devices on your electronic equipment. These include battery backup devices (UPS) and line conditioners. More information can be found in the web links.
28. Question ID #28
You need to set up a system to hold an AMD K6 CPU. Which of the following motherboard socket types will fit?
A . ZIF Socket 8
B . ZIF Socket 36
C . ZIF Socket 4
D . ZIF Socket 370
E*. ZIF Socket 7
Explanation:
Socket 4 is for Pentium 60 and 66 CPUs. Socket 8 is for Pentium Pro. Socket 370 is for socket Celeron.
29. Question ID #29
You want to learn more about a computer motherboard. Which of the following correctly describe a motherboard?
A . No Answer is Correct
B*. The motherboard is the main circuit board inside the PC which holds the processor, memory and expansion slots and connects directly or indirectly to every part of the PC.
C . The motherboard is chassis of the PC which holds the processor, memory and expansion slots and connects directly or indirectly to every part of the PC.
D . The motherboard is the main circuit board inside the PC which holds the power supply and connects indirectly to every part of the PC.
E . All Answers are Correct
Explanation:
The motherboard is the core piece of a PC. There are many different kinds of form factors available.
30. Question ID #30
Which of the following are the valid form factors (Choose all that apply)?
A*. ATX
C*. NLX
D*. LPX
E . TCP/IP
Explanation:
NLX and LPX are considered to be of much smaller size than the other form factors.
31. Question ID #31
Identify which processors are Slot 1 compatible?
A . AMD Athlon
B*. PIII 600
C*. PII 233
D*. PIII 800
E . Pentium 233 MMX
Explanation:
Pentium Classics are Socket 7 compatible, AMD Athlons are either Slot A or Socket A compatible, depending on what kind is purchased. The Pentium II and Pentium III series is either Slot 1 or Socket 370 compatible, depending on what kind is purchased.
32. Question ID #32
Identify two types of motherboard that can accept a 5 pin DIN keyboard connectors?
A*. type ATX
B . type LT
C . type XLS
D*. type AT
E . type XT
Explanation:
AT and ATX are the only ones out of the 5 listed above that can support a 5 pin DIN keyboard connector.
33. Question ID #33
What area indicated in the graphic that shows the DIMM slot on the motherboard.
A . DIMM slot N
B . DIMM slot K
C . DIMM slot L
D*. DIMM slot M
E . DIMM slot O
Explanation:
The pictured is a DIMM slot M.
34. Question ID #34
Where, on the motherboard seen, is the floppy port?
A . port D
B*. port K
C . port G
D . port N
E . port I
Explanation:
In the picture, port K is the floppy port.
35. Question ID #35
What area on the graphic shows the location of the AGP slot?
A . slot C
B . slot N
C*. slot O
D . slot M
E . slot K
Explanation:
Slot O shows the AGP slot.
36. Question ID #36
What are the distinguishing differences between AT and ATX motherboards? (CHOOSE TWO)
A*. Soft power switch
B . BNC connector
C*. PS/2 port
D . Serial connectors
E . Parallel connectors
Explanation:
An ATX motherboard has both a PS/2 port and a Soft power switch.
37. Question ID #37
Which of the following can you use to provide the FASTEST throughput to your HP laser printer?
A . SCSI
B*. IEEE 1394
C . Parallel
D . USB
E . IDE
Explanation:
SCSI is not used for printing. IEEE 1394 is a new, very fast external bus standard that supports data transfer rates of up to 400 Mbps.
38. Question ID #38
You have one printer on LPT1. You want to add another printer. To which port should it be connected?
A . LPT1
B*. LPT2
C*. COM2
D*. COM1
E*. USB
Explanation:
Depends on the printer type you have, COM ports and USB ports may be supported. You can add a printer adaptor in order to have a second LPT port.
39. Question ID #39
Which of the following should you do to check for damage to a printer when DHL delivers it to you?
A . Check the cables
B*. Unbox it to check for physical damage
C . Run MSD
D . Try to print something
E . Run the Win98 Print Wizard
Explanation:
This actually applies to every component you buy. Always check for the physical damage FIRST before conducting any other testing.
40. Question ID #40
You have sent several large documents to the networked dot matrix printer, when the power goes out. An hour later when power is restored you are unable to get any print jobs from the printer. What should you do to continue printing to the networked dot matrix printer?
A . Press the Reload button on the printer.
B . Cycle the printer by turning on and off the power switch until it starts printing your documents.
C . Click Print many times until the buffer clears.
D . Print the documents from a different PC on the network.
E*. Delete existing print jobs from the printer buffers.
Explanation:
When the power went out, it disturbed the current print jobs in the printers memory. Deleting the current jobs in the buffer will free the printer up for use again.
41. Question ID #41
A large document causes memory overflow errors on your laser printer. Which of the following are possible fixes? (CHOOSE THREE)
A*. Add more RAM to the printer.
B . Reset the printer cable.
C*. Decrease the print resolution.
D . Replace the toner cartridge.
E*. Reduce the Ret (Resolution enhancement technology).
Explanation:
The three correct answers are all ways to better manage the memory on your printer.
42. Question ID #42
In a dot matrix printer, what strikes the paper to create the intended image?
A . Trip Hammers
B*. Pins
C . Gnomes
D . Character Wheel
E . Electromagnets
Explanation:
Pins are what strikes the paper in a Dot Matrix Pinter.
43. Question ID #43
Which component on a printer should you check first when an error code indicates a paper jam but no paper is in the printer?
A . Platen folder
B . Tractors
C . Print head
D*. Paper-Feed Sensors
E . Toner Cartridge
Explanation:
If there is no paper in the printer, but it still reads a paper jam, the next logical place to look is the paper-feed sensors
44. Question ID #44
What is the most likely cause of a dot matrix printer problem that causes printing to become dull as images are printed from left to right?
A . Misaligned transponder.
B . Worn ribbon.
C . Toner Cartridge misaligned
D*. Misaligned platen.
E . Worn print head.
Explanation:
The most likely cause of a dot matrix printing dull images is misaligned platen.
45. Question ID #45
How many print head pins are found on a standard paper quality dot matrix printer?
A*. 24 pins
B . 4 pins
C . 14 pins
D . 9 pins
E . 8 pins
Explanation:
A Dot Matrix Printer contains 24 pins
46. Question ID #46
Which type of connector will you use when installing an analog modem?
A . BNC
B . AUI
C . RJ-45
D*. RJ-11
E . RS232
Explanation:
RJ-11 is standard phone wire, it is closely related to RJ-45 (cat-5) which is a has 8 wires instead of 4.
47. Question ID #47
You have just received a used modem. You have decided to start the installation and configuration from the beginning. To reset the modem's configuration you will use which AT command?
A*. ATZ
C . ATD
D . ATH
E . ATM
Explanation:
ATZ is the correct command to reset the modem.
This is a vocabulary question.
48. Question ID #48
One of your users cannot log on to the local area network (LAN). No one else on the Token Ring network is having a login problem.
From your administrator workstation you successfully log in as the user using their username / password with out experience the problems.
You go to the users computer and you cannot log in from this workstation with any account including the Administrators account.
What is the most likely cause of this problem?
A . Computer has a virus which effect network login.
B*. Bad station patch cables.
C . Printer has the computer locked out of the network.
D . Computer has insufficient server access rights.
E . Server malfunction.
Explanation:
Once again, looking for solutions that are outside of the computer chassis are best, and usually most probable in a majority of situations.
49. Question ID #49
What is the minimum cable type specified by 100BaseTX?
A . Category 7
B . Category 3
C . Category 6
D . Category 4
E*. Category 5
Explanation:
Category 5 cable (a wire having 8 wires) is the bare minimum for running a 100BaseTX network.
50. Question ID #50
What is the set of rules used to transmit data from one computer to another called?
A . Adapter
B . Drivers
C*. Protocol
D . Service
E . Network operating system
Explanation:
This is a vocabulary question.
See the web link for a definition.
51. Question ID #51
Which of the following configuration settings are set in EEPROMS on a NIC? (CHOOSE THREE)
A*. IRQ
B*. I/O Address
C . Protocol
D . IP Address
E*. MAC address
Explanation:
IRQ, I/O Address, and MAC address are set in the EEPROMS of a network card.
52. Question ID #52
Which three of the following cable types can be used to network two computers?
A*. 10Base2
B . IDE
C*. Serial
D . SCSI
E*. Parallel
Explanation:
Serial, Parallel, and 10Base2 cables are communications cables. IDE and SCSI are storage device cables.
53. Question ID #53
How many devices can be connected on a fast/wide SCSI-2 bus?
A*. 15 devices
B . 10 devices
C . 6 devices
D . 4 devices
E . 32 devices
Explanation:
A fast/wide SCSI-2 bus will support up to 15 devices.
54. Question ID #54
What should be used to connect two computers in an Ethernet peer-to-peer network using RJ-45 connectors and Cat5 Cable?
A*. Crossover cable
B . Modem
C . Patch cable
D . Serial cable
Explanation:
A crossover cable can be used to connect two computers together using Cat5 cable. Doing this bypasses the need for a hub, but this will often result in increased packet loss. It is usually better to purchase a hub or switch when networking computers using Ethernet.
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